IHG Hotels & Resorts offers a fresh take on clean

IHG enhances guest experience with new cleaning protocols, service standards and partners, and launches a Clean Promise to give guests confidence as they re-establish travel norms

Using new, science-led protocols and service measures, partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey, and launching a global IHG Clean Promise, the strengthened measures will give guests greater confidence and hotel teams the protection needed.

Keith Barr, Chief Executive Officer, IHG, commented: “The future of travel may look different, but a safe, secure stay is fundamental to deliver True Hospitality - and that will never change. By combining IHG’s world-class knowledge and processes, with cutting-edge expertise from Cleveland Clinic, Ecolab and Diversey, we can reassure guests and colleagues that we’re focused on protecting their health and wellbeing. This includes looking at where technology can make a difference, deploying enhanced, highly visible and more frequent cleaning measures, and different approaches to food and beverage, all underpinned by our new IHG Clean Promise.”

With updated measures in place, IHG is launching a Clean Promise. Rolling out globally starting on June 1, 2020, guests can be reassured that their room will meet IHG’s high standards of cleanliness.